Post Discharge Phone Call Template

Use the following discharge call outline to ensure that all patients are provided with.

Post discharge phone call template. Peer feedback and team work. Sample post discharge phone call documentation hipaa compliant. Preparing for the phone call 89 2 1. The foundation to an effective discharge process shari aman bsn rn mba cphq denise andrews mba stephanie storie bsn rn cmsrn deb nation rn cmsrn.

If the discharge summary is not complete or if an ahcp was not generated for the patient you will need to collect this information from other sources. You can see if a patient has received a call under the action column in patient call manager. One nrc health partner in fact used post discharge calls to bolster their hcahps scores by 3 in just six months. Be able to conduct appropriate postcall actions.

Since research shows that most adverse events take place within 48 hours post discharge humc calls patients within eight 24 or 48 hours depending on the setting. Consultations if any made prior to phone call. None called md called de called outpatient pharmacy. Discharge summary and ahcp.

The post discharge phone call has been studied as a method of providing care during transitional periods and is considered one of several strategies for decreasing re admission. Patients will stay in the patient call manager system for up to 7 days after discharge. Post discharge calls script post discharge telephone calls benefit patients discharged from the hospital and improve satisfaction as many patients have questions or face the risk of developing new or worsening symptoms within a few days post discharge. Discharge checklist and follow up phone calls.

Review health history and discharge plans. With whom patient caregiver both. Im coach and teamlets. Calls should be made 24 48 hrs post discharge and no more than 2 call attempts should be made.

Because humc has high occupancy and volume it was important that patients felt ready for discharge and not rushed out of the hospital. Teamlet and coach groupings. Be proficient in completing a postdischarge followup phone call. Number of hours between discharge and phone call.

Before the phone call obtain the patient s hospital discharge summary the after hospital care plan ahcp and the de s notes. Post discharge phone call. The business case for post discharge phone calls is clear and compelling. Ensure continuity of care if you are the discharge educator de who provided the in hospital red components you will be familiar with the patient.